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Dispensary Services

Dispensary Services

Hemyock Dispensary - The dispensary itself and the dispensary phone line are now open to patients between 10am and 12pm, and 2pm to 4pm, Monday to Friday. Saturday remains the same hours - 8am to 11am. Dunkeswell opening hours are unchanged at the moment.

We have taken this decision in order to help with the increased workload, to plan for an anticipated reduction in staffing, and also because there will be less patients coming into the surgery.  Apologies for any inconvenience caused.

From 6th April we are aiming to dispense and deliver to the majority of our patients at home.  We are also taking repeat prescription request slips back in straight away so that we can plan our workload for your next supply.  You will not receive your regular medication any earlier, but it will allow us to dispense your prescription and deliver it in plenty of time. Please find the revised dispensary services information leaflet Dispensary Services During The Pandemic

We are aiming to dispense repeat medication within 7 days of the request being received, and delivering the medication within 10 days.  This is so we can manage the dispensing workload and plan deliveries.  If you are going to run out of medication within 10 days of putting in your request, then please let us know on the repeat request form, via you on-line repeat request, or if absolutely necessary by telephone.

This is a huge change in the way we work. If you have a supply that will last you 10 days, please do not telephone the surgery to check when your medication is ready/being delivered as this means a dispenser answering the telephone rather than dispensing and this will increase the wait for dispensed medications. However, please do telephone the surgery if you find that you are down to your last 4 days of medication and you have not heard from us about a delivery.

You can still request your prescriptions in the same way, even at Churchinford as the repeat requests  forms will still be collected.

We are moving to ordering patients regular medication in advance so we can plan the workload and deliveries during this difficult time.

Temporary Closure of Churchinford Surgery

From 12:30pm, Wednesday 25th March, Churchinford Surgery will be closed as we need to move clinical and reception staff elsewhere.  All medication and surgery supplies will be relocated.  Although it is unclear at present when the surgery will reopen, please be assured that we fully intend to reopen as soon as circumstances allow.

Repeat Prescriptions

Each of our surgeries has a dispensary from where all patients who live more than 1 mile from a chemist can obtain their medication. If you are one of the few "non-dispensing" patients who live within 1 mile of a chemist, you will be given a signed prescription. Alternatively if you provide a stamped addressed envelope we will be happy to post it to you. All of our dispensers will be pleased to answer any queries you have about your medication. Should they be unable to help, they will seek advice from your doctor. Please telephone with queries after 10:30 as the dispensary will be a little less busy at that time.

A repeat prescription consists of one month’s supply of medication and this is only increased in special circumstances on your doctor’s authorisation.

Please order your repeat medication by ticking the boxes of the required items on the prescription counterfoil and dropping it into your dispensary. A post box for repeat prescriptions is provided at each site. Alternatively you can post or fax your counterfoil to Hemyock Surgery on 01823 680680 and pre-addressed envelopes can be supplied on request. Telephone requests will only be accepted if previously agreed with the dispensary.

You will be required to make an appointment for a medication review at regular intervals. The date that your review is due is printed on your repeat prescription counterfoil.

Please allow 72 hours, (i.e. three working days), before you collect your medication as some items may need to be ordered and each prescription has to be checked and then delivered to the appropriate surgery. If posting your repeat request please allow for delays in the post – remember, we need 72 hours from receipt of the request.

Your counterfoil will normally be stamped with the surgery you usually attend. However, if you would like to collect your medication from a different site please let the dispensary know

Please remember to only use medication prescribed in your name, and to keep all medicines out of the reach of children. If you have any unused medicines please return them to your dispensary where we will dispose of them safely or send them to third world countries.

Online Prescriptions

You can now order via our secure service. 

If you are already using this system, please click on the link at the top of this page to order online.

If you would like to use this system, please ring your usual surgery and ask them to print Registration Details for you. Please then go to the surgery with photographic identification (e.g. passport or driver's licence) and proof of address (e.g. a utility bill) to collect these details. You can then register for and use Patient Access.

Please read this disclaimer:

I understand and accept that:

  • whilst this is a secure website, there may still be a risk that access could be obtained by unauthorised parties. I am prepared to accept this risk as my responsibility.
  • if the system fails to deliver my request in time, then my prescription may not be ready.
  • the use of the Internet is not entirely reliable due to problems with equipment beyond the control of the Blackdown Practice.
  • website repeat prescription requests will be checked at 11:45 each day and anything received after this time will be carried over into the next working day. Medications will be ready to collect 3 working days after receipt of the request.
  • this form of communication is my choice and that the Blackdown Practice cannot be held responsible for any delays due to these problems outlined above.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

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