Please contact the surgery as normal if you have a medical problem or concern. Initially, your request will be triaged by a telephone call with a clinician and they will then decide on the most appropriate course of action. The clinician will determine if a face to face appointment is needed, and if so will arrange an appointment for you to visit the surgery.
For urgent problems that mean you will need to be seen, please ring the surgery and ask to book a telephone appointment with a clinician. This will enable us to offer you the most effective service that you require.
Wherever possible you will be given an appointment with the doctor of your choice at the surgery of your choice. In general, if you have an on-going problem, we would ask that you always try and see the same doctor to ensure continuity of care. However, if you need to be seen quickly, or your doctor is on holiday, you may need to see a different doctor or travel to a different surgery. If you need to see a doctor or nurse, please always contact the Practice or go on-line to make an appointment beforehand.
From July 2019 the volume of appointments available to book on-line will increase - to 25%.
Up to six appointments for each GP working each day will be available to book. These are 10-minute appointments so if you need longer, please ring the surgery and speak to Reception.
Blood tests will also be available to book on-line. Please note that these should only be booked if you have been asked to have a blood test by a GP or hospital.
It is also possible to book cervical smears and when the flu vaccinations are added later in the year you will be able to book these on-line as well.
When you have logged-on to your on-line service, select the book appointment option and you will see a list of appointment types - simply click on the one you want to book.
To book an appointment on-line, e.g. via PAtient Access, please click on the link at the top of this page.
Patients requesting appointment or telephone calls to discuss travel concerns due to coronavirus
Our appointments are for use by people who are unwell or are under regular review of their condition. We cannot use appointments to discuss travel concerns due to coronavirus as we would only advise in line with Foreign and Commonwealth Office (FCO) advice, which can be found HERE. This guidance is under constant review.
Travel insurance is not designed to cover people choosing not to travel (disinclination to travel). Therefore the decision to travel is a personal decision of yours to make. The Association of British Insurers (ABI) website contains information on travel insurance implications following the outbreak.
If an insurance claim is made for a medical condition, the Practice would manage this in the usual way when the insurance company contact us.
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Same Day Appointments
If you need to be seen quickly you will be asked to give your telephone number to the receptionist and a doctor or senior nurse will then call you back to discuss your problem. This ensures that you are given either advice or an appointment with the appropriate healthcare professional. The appointment may be at a different surgery. Same day appointments are ten minute appointments. This is to ensure that there are enough appointments available so that patients who need to be seen quickly can be seen that day. This means the doctor or nurse seeing you that day is only dealing with the acute problem.
If you have an on-going problem or several issues you want to discuss please make a routine appointment with your own doctor.
Saturday Morning Surgery at Hemyock
The Surgery is open on Saturdays from 08:00 – 11:00 at Hemyock. The branch surgeries are closed. There are some appointments that can be booked in advance for those patients who find it difficult to attend during the week and there are a number of appointments that can be booked on the day for urgent conditions. However, all appointments are now booked and there are no ‘walk-in and wait’ appointments.
Please phone the surgery first to check there is still an appointment available. If the telephone diverts to the ‘surgery is now closed’ message this means the Saturday surgery is already fully booked.
It would also be helpful if you could avoid telephoning to make routine appointments on Saturdays.
If you need a simple operation, for example removal of a skin lesion or toenail, we will usually be able to do this for you in our Minor Operations Clinic at Hemyock. Please make a normal appointment with your doctor to discuss the problem and he/she will be able to advise you. If appropriate, you will be asked to give your name to the receptionist, and you will be contacted with an appointment as soon as a clinic slot becomes available.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.