Appointments

Routine Appointments

Due to the current public health situation, we are no longer booking routine appointments for non-urgent matters.  This is because we need to keep appointments available for patients who are acutely unwell and also to prepare for the possibility of there being less staff available to run clinics in the practice.  If you have a more urgent problem that may require being seen sooner, please ring the surgery and ask to booka telephone appointment with a clinician.


Wherever possible you will be given an appointment with the doctor of your choice at the surgery of your choice. In general, if you have an on-going problem, we would ask that you always try and see the same doctor to ensure continuity of care. However, if you need to be seen quickly, or your doctor is on holiday, you may need to see a different doctor or travel to a different surgery. If you need to see a doctor or nurse, please always contact the Practice or go on-line to make an appointment beforehand.

From July 2019 the volume of appointments available to book on-line will increase - to 25%.

Up to six appointments for each GP working each day will be available to book.  These are 10-minute appointments so if you need longer, please ring the surgery and speak to Reception.

Blood tests will also be available to book on-line.  Please note that these should only be booked if you have been asked to have a blood test by a GP or hospital.

It is also possible to book cervical smears and when the flu vaccinations are added later in the year you will be able to book these on-line as well.

When you have logged-on to your on-line service, select the book appointment option and you will see a list of appointment types - simply click on the one you want to book.

To book an appointment on-line, e.g. via PAtient Access, please click on the link at the top of this page.

Patients requesting appointment or telephone calls to discuss travel concerns due to coronavirus  

Our appointments are for use by people who are unwell or are under regular review of their condition. We cannot use appointments to discuss travel concerns due to coronavirus as we would only advise in line with Foreign and Commonwealth Office (FCO) advice, which can be found HERE. This guidance is under constant review.

Travel insurance is not designed to cover people choosing not to travel (disinclination to travel). Therefore the decision to travel is a personal decision of yours to make. The Association of British Insurers (ABI) website  contains information on travel insurance implications following the outbreak.

If an insurance claim is made for a medical condition, the Practice would manage this in the usual way when the insurance company contact us.

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Same Day Appointments 

If you need to be seen quickly you will be asked to give your telephone number to the receptionist and a doctor or senior nurse will then call you back to discuss your problem.  This ensures that you are given either advice or an appointment with the appropriate healthcare professional.  The appointment may be at a different surgery.  Same day appointments are ten minute appointments.  This is to ensure that there are enough appointments available so that patients who need to be seen quickly can be seen that day.  This means the doctor or nurse seeing you that day is only dealing with the acute problem.

If you have an on-going problem or several issues you want to discuss please make a routine appointment with your own doctor.

Appointments at evenings and weekends

We are pleased to announce that we are working with Devon Doctors so that GP appointments are now available for our patients at Tiverton Hospital during the weekday evenings and at weekends.

To access these appointments please call Devon Doctors on 01392 822354. This telephone line is open 8:00am-6:30pm Monday to Friday and 8:00am-1:00pm over weekends and bank holidays.

Please note the 01392 822354 is for booking weekday evening and weekend appointments only. If you need an appointment at your usual surgery during the day, you can contact us on the usual surgery numbers between 8:30am-6:00pm Monday to Friday.

To access the out of hours service, you still telephone 111.

Saturday Morning Surgery at Hemyock

The Surgery is open on Saturdays from 08:00 – 11:00 at Hemyock. The branch surgeries are closed. There are some appointments that can be booked in advance for those patients who find it difficult to attend during the week and there are a number of appointments that can be booked on the day for urgent conditions. However, all appointments are now booked and there are no ‘walk-in and wait’ appointments. 

Please phone the surgery first to check there is still an appointment available. If the telephone diverts to the ‘surgery is now closed’ message this means the Saturday surgery is already fully booked. 

It would also be helpful if you could avoid telephoning to make routine appointments on Saturdays.

Minor Surgery

If you need a simple operation, for example removal of a skin lesion or toenail, we will usually be able to do this for you in our Minor Operations Clinic at Hemyock. Please make a normal appointment with your doctor to discuss the problem and he/she will be able to advise you. If appropriate, you will be asked to give your name to the receptionist, and you will be contacted with an appointment as soon as a clinic slot becomes available.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you are cancelling an evening or weekend appointment with Devon Doctors please telephone their patient line on 01392 822354.

 
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