Welcome to The Blackdown Practice
Coronavirus - Advice for Patients
PLEASE DO NOT ENTER THE SURGERY IF YOU THINK YOU HAVE CORONAVIRUS.
You should self-isolate if you have a new continuous cough OR a fever OR a loss of/change in smell or taste. You should stay at home for 10 days, or longer if you still have symptoms other than a cough or loss of sense of smell or taste. Members of your household should also self isolate for 14 days as per the current guidelines. For further guidance, visit www.gov.uk/coronavirus or if you require medical advice visit the NHS 111 website. https://111.nhs.uk/
PLEASE WEAR A FACE COVERING IF VISITING THE SURGERY
In line with government guidance, patients entering the surgery should now wear a face covering unless they are exempt from doing so.
The Blackdown Support Group have provided each surgery with locally made face coverings which are available for a minimum £4 donation. If needed, please ask at Reception.
For full governement guidance regarding the wearing of face coverings in public places, please visit: Government Guidance on Face Coverings
This year's flu campaign.
The nasal flu vaccines have arrived before the injections so we have started to vaccinate children and young people against flu. We are in the process of arranging appointments for patients up to 17yrs of age and are contacting these patients/parents directly. We hope to have these vaccinations completed by the end of September.
We will be sending out letters at the end of this week to adults who are eligible to receive a flu vaccination in accordance with Public Health England guidelines. If you are in this category you will be contacted directly by letter. This year, those patients who are on the government shielded list will receive a letter also inviting someone who will be living with you on most days over the winter and who has not received their own letter about flu vaccination to make an appointment to receive the vaccine.
The letter will include the number of the dedicated flu line to telephone to book your appointment. Please do not telephone your usual surgery line or walk-in to the surgery to make your appointment as staff will have been moved to answer the flu line.
This year we will be offering more clinics over more sites to allow for social distancing. With this in mind, there will be more instructions on the back of the letter this year to ensure the clinics run as smoothly as possible.
Whilst we’ve received information that all 50-64 year olds (who have no other medical condition that means they have a flu vaccine) may be eligible for a free flu vaccination as part of plans to protect more people against seasonal flu, these free vaccinations will be dependent on/subject to delivery from a central store later in the year. If you are aged 50-64 and not in one of the Public Health at risk categories you will be made aware in the coming months if you will be able to attend for vaccination. If the programme is extended this is likely to be November or December.
Of course, if you wish to access a vaccine prior to this date/cannot wait for more information you can pay to have your vaccination at a Pharmacy but the priority may be to reserve vaccines so that as many patients known to be at risk due to their medical conditions have the vaccine first.
Important Update to Dispensing Services & Appointments
Churchinford Surgery has now reopened for both the collection of prescriptions and also GP appointments. All appointments should still currently be requested by telephoning the surgery, and in most cases will be reviewed by a clinician initially. The doctor/nurse will then decide upon the appropriate course of action, including whether it is necessary to visit the surgery.
We are operating a one at a time system in the lobby for the collection of prescriptions. At present, the telephones will still be put through to Hemyock for appointments.
From the 6th July 2020, prescriptions can be collected at the following times:
No prescription collections
Thank you to Churchinford patients for their continued understanding and support.
From the 15 June 2020, we will be opening Hemyock dispensary back to its normal working hours. However, while things are still settling the telephone line 01823 680007 will be open 10:00hrs-12:00hrs and 14:00hrs-16:00hrs
We are operating a one in at a time system in the lobby.
UPDATE - DISPENSARY DELIVERIES
Thank you to all the BSG volunteers who have supported the Practice and their patients over the last 3 months and who are continuing to do so
From the 15 June 2020 volunteers will continue to deliver to those patients who:
- Are considered to be a ‘shielded’ patient by NHS England;
- Are effectively shielding themselves because they live with a ‘shielded’ patient;
- Would experience serious difficulty due to their illness or mobility to get to the surgery and others cannot collect on their behalf.
From the 15 June 2020, all three sites will be open for patients to collect their medicines.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Please contact the surgery as normal if you have a medical problem or concern. Initially, your request will be triaged by a telephone call with a clinician and they will then decide on the most appropriate course of action. The clinician will determine if a face to face appointment is needed, and if so will arrange an appointment for you to visit the surgery.
For urgent problems that mean you will need to be seen, please ring the surgery and ask to book a telephone appointment with a clinician. This will enable us to offer you the most effective service that you require.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The practice was rated Outstanding at its last inspection in June 2016. You can read the report here -> CQC Inspection report
(Site updated 21/09/2020)